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Privacy Policy

Window to Your World Privacy Policy
Last Updated (4/12/25)

This Privacy Policy explains how Window to Your World collects, uses and protects your personal information when you use our services.

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Window to Your World is fully ICO-registered, ensuring that all client data is handled in accordance with UK GDPR and the highest standards of privacy and confidentiality.

1. Information We Collect

We may collect:

  • Personal details; name, date, contact information.

  • Therapy-related information: background details, concerns, referral information, session notes.

  • Administrative information: appointment records, invoices, payment details.

  • Technical information: IP address, device details, or data collected through video (e.g. Zoom), limited to what is necessary to what is necessary for providing secure online sessions.

2. How We Use Your Information

We use your information to:

  • Provide safe and effective online therapy.

  • Communicate with you about appointments and enquiries.

  • Maintain accurate clinical records in line with professional guidelines.

  • Process and manage payments and administration.

3. Confidentiality and Data Protection

Your information is kept confidential and stored securely using encrypted or password-protected systems. All online sessions are delivered through secure, privacy-focused video systems. Sessions are not recorded without explicitly agreed.

4. When Information May Be Shared

We will only share your information if:

  • You give, clear written consent.

  • We are legally obligated to do so.

  • There is a serious, immediate risk of harm to you or others.

  • It is required for professional supervision (shared anonymously wherever possible).

5. Record Keeping and Retention

Clinical records are securely stored for 7 years after therapy ends, in accordance with legal and professional standards. After this period, records are permanently destroyed.

6. Your Rights

You have the right to:

  • Access the information we hold about you.

  • Request corrections to inaccurate data.

  • Request deletion of data where legally appropriate.

  • Withdraw consent for certain types of processing.

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To exercise these rights, please contact us.

7. Contact Information

​For questions or concerns about this Privacy Policy or how data is handled, contact:

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Window to Your World

Email address:

nirali.windowtoyourworld

@outlook.com

Contact number: +447830205889

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